Sales & Service Training 2023
Virtual training programs for NACM Sales, Service, Groups, and Collection staff, where individuals have the option to select trainings they have interest in.
Please submit all staff contact information.
Each participant should select the programs of interest. Committee Organizers will start to communicate the program details only with those who have signed up.
NACM National – Website & Resources
Date: October 10
Speakers: Tracey Lerminiaux
CMS Collection Module
Date: October 17
Speakers: Steve Hollis
CMS Affiliate and Collection Staff Training
Antitrust
Date: October 24
Speakers: Wanda Borges
FDCPA Training
Date: October 31
Speakers: Brit Suttell
Roundtable
Date: November 7
Description: This session is designed to be dynamic and engaging, fostering an open forum where YOUR voice takes center stage.
Tricks & Tips For Using the CMS Collection Module
Date: November 14
Description: Get ready for an engaging session led by Greg Garner geared towards practical tricks and tips that hands-on collectors can exchange.
Tricks & Tips For Using the CMS Collection Module
Date: November 21
Description: Gear up for an exhilarating experience as Gina Calabrese Sylvester takes us on a guided tour of the CMS system’s newest features that will enhance both the member-facing site and administration functions.
Positive Language in Communication
Date: November 28
Description: Prepare to unlock the power of precision in language as NACM member and esteemed Credit Congress speaker, Nancy Watson-Pistole, CCE, ICCE, guides us in understanding the profound impact of our words.