The Show Must Go On 2020

Virtual training programs for NACM Sales, Service, Groups, and Collection staff, where individuals have the option to select trainings they have interest in.

Please submit all staff contact information.

Each participant should select the programs of interest. Committee Organizers will start to communicate the program details only with those who have signed up.

Keynote Program – Business as Unusual

Presenter: John Boyens, Boyens Group, Inc. Committee
Organizer: Georgette Bevan

Description: Selling the NACM brand and services is now and will forever be different. Virtual B2B selling is here to stay. What does that mean and how do we adjust? John will cover these things including creating a virtual business strategy to include buying behaviors and marketing trends.

Sales & Service John Boyens Handout

New Technology Within WebCMS

Panel: Gina Calabrese & Steve Hollis
Committee Organizer: Roberto Hursey

Description: This 1.5 hour session will share current and upcoming features and a refresher on shortcuts within the system. We’ll enjoy a sneak preview of the memberside dashboard and a look at the various reports available. Learn more about API and connectivity to the database.

New Technology within WebCMS Handout

NACM Life in the COVID World – Group Services

Panel: Shannon Abnal, Themis Vlahos, Michele Roff, Christy Edwards
Committee Organizer: Jennifer Walsh

Description: Join us for a discussion on how industry groups are being managed during the pandemic. We’ll discuss challenges we’re all facing, strategies for keeping groups moving forward, and what the future of industry group meetings looks like.

Life in the Covid World Handout

D&B: Selling Solutions During COVID-19

Presenters: Bob O’Brien & Kevin Gallagher
Committee Organizer: Tom Tremblay

Description: Join D&B for a review of best fit solutions for creditors during the pandemic and recovery stages. Learn selling strategies and talking points, focusing on benefits to the member and determining how these solutions fit into a member’s daily routines. This program will be a 45-minute presentation with a 15-minute Q&A session.

D&B: Selling Solutions During COVID-19 Handout

Experian: Selling Solutions During COVID 19

Presenter: Joyce Simas
Committee Organizer: Tom Tremblay

Description: Join Experian for a review of best fit solutions for creditors during the pandemic and recovery stages. Learn selling strategies and talking points, focusing on benefits to the member and determining how these solutions fit into a member’s daily routines. This program will be a 45-minute presentation with a 15-minute Q&A session.

Experian: Selling Solutions During COVID-19 Handout

UTA: Selling Solutions During COVID-19

Presenters: Dean Middleton & Michael Williams
Committee Organizer: Tom Tremblay

Description: Join UTA for a review of cash management solutions and fits best fit to assist creditors in recovery of debt at the quickest and most reliable pace. This is a 45-minute presentation with a 15-minute interactive Q&A session.

UTA: Selling Solutions During COVID-19 Handout

Equifax: Selling Solutions During COVID-19

Presenters: Ed Barton & Chipman Macdonald
Committee Organizer: Tom Tremblay

Description: Join Equifax for a review of best fit solutions for creditors during the pandemic and recovery stages. Learn selling strategies and talking points, focusing on benefits to the member and determining how these solutions fit into a member’s daily routines. This program will be a 45-minute presentation with a 15-minute Q&A session.

Equifax: Selling Solutions During COVID-19 Handout

WebCMS Collections – Efficiencies, Tips & Short-cuts

Presenter: Steve Hollis
Moderator: Greg Garner
Committee Organizer: Jennifer Walsh

Description: Who better than the very creator to share some of the “tricks and shortcuts” available to us as end-users of the CMS Collection Module! A couple of our peer endusers will also jump in with some of the nuances they have discovered and will graciously share for the betterment of all.

Selling & Servicing in a New Environment

Panel: Angie Daley, Kathy Linscott, Tanya Guy, Kim Jones, Byron McKinney
Committee Organizer: Jennifer Walsh

Description: While reaching members and prospects has become an all-new heightened challenge, this panel will focus on adjustments made during the pandemic to continue selling solutions and servicing member needs. Learn how other affiliate staff have overcome hurdles and continued to provide the superior support NACM is known for. Come prepared to learn a few new talking points and share what you’ve been doing to push through obstacles and achieve successful sales/service.

NACM & Third-Party Solutions; Beating Competition

Presenter: Craig Smith, NACM Connect, Director of Credit Solutions
Darren Greene, NACM Connect, Senior Credit Solutions Consultant
Rich Steinkoenig, NACM Connect, Credit Solutions Consultant
Committee Organizer: Roberto Hursey

New Technology within WebCMS Handout

NACM Sales & Service Training – Data Contribution

Committee Organizer: Jennifer Walsh

Third-Party Collections: Strategy Roundtable

Moderator: Greg Garner
Committee Organizer: Jennifer Walsh

Description: A program addressing challenges, strategies, and techniques associated with successful recoveries. A pre-program survey will ensure we address discussion topics on the minds of collectors. Participate in this 1-hour time frame and walk away with a better knowledge and perhaps even new techniques.

Sales & Service Bonus – NACM Secured Transaction Services

Presenter: Chris Ring, STS, National Sales Representative
Committee Organizer: Georgette Bevan

Description: In times of economic uncertainty, credit professionals should use secured transactions to their advantage. During this presentation, you’ll learn how NACM’s Secured Transaction Services can help members secure their construction credit transactions. We’ll also look at the resources NACM’s Secured Transaction Services makes available to credit members in the commercial construction field. STS’ goal is simple: we help preserve our members’ right to be paid.

FCIB

Presenter: David Anderson, FCIB Member Relations & Service
Committee Organizer: Roberto Hursey

Description: Did you know that FCIB offers freshly investigated international credit reports? Join us to learn about what comes in an FCIB report, how they compare to database reports, and strategies for selling reports to your members. We’ll also learn about FCIB Country reports and the PRS newsletter as available resources to those doing business internationally.

FCIB Handout